IT Support Officer with French

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Our client, global financial organization, provides support to businesses and communities and is based in Cracow. Non-experienced IT Support Officer with French language is required to join their IT support team who are committed to providing a timely and quality service to their internal users.

While working at this role you will be responsible for supporting the IT systems and providing front line support. You will respond to queries remotely using a ticketing system via telephone and email, any issues that can’t be resolved will be escalated. You will troubleshoot system faults, be responsible for data integrity, manage access and user access requests and maintenance, assist with IT management reports, identify and develop improvements for IT systems service delivery, report errors, and test changes to IT systems.

We are looking for Candidates with excellent English and French language skills. You will also have a minimum of 2 years’ experience in Client Service support role, ideally in IT field (that would be an asset but is not required). Strong customer service and analytical skills as well as facilitation and change management skills are required.

The Company offers a unique opportunity to gain professional experience in a team of professionals. Attractive salary and benefits package are also included.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl