IT Support Specialist (level 2/3)

Job description

• Your primary task will be to take care of the server and network administration for our clients, remotely. All our servers are Windows Server based, with Cisco network equipment.
• Additionally, you’ll be helping in solving client’s issues escalated to you from the Helpdesk (level 1 and 2), through the phone and email.
• You’ll be taking care of issues reported by automatic monitoring system.
• You’ll be taking part in development projects and onboarding new clients.
• You might have to escalate things to external providers (Cisco, Microsoft etc.) and find resolution together with them.
• You’ll take care of proper documentation and proper entries in ticketing system.
• You’ll take part in testing various IT solutions.
• You’ll be keeping customers updated on the progress of resolution and keeping an eye on incoming tickets.
• You’ll make sure servers and networking equipment are working as intended.
• You’ll be creating and managing users in AD and Exchange. You’ll deal with Office 365 as well. That includes developing new tools and scripts for better, more automated management of the servers and AD/Exchange. It also includes using Power Shell.
• You will maintain regular contact throughout the day with the London office or a line manager in London, to ensure the prompt and efficient processing of client requests.
• You’ll make sure that new tested and implemented solutions to problems are working as intended.
• You’ll be proposing and often implementing changes intended to improve process and quality of our services.

Requirements

• IT degree or equivalent relevant work experience.
• Cisco and Microsoft certificates highly advised (min. CCNP, MCSA etc.) or at least very good knowledge and experience working with Windows Server, AD/Exchange, Cisco (preferably Meraki), etc.
• Knowledge and experience in ITSM and ITIL processes.
• Min. 1 year of experience in customer support, preferably in international environment.
• Very good written and spoken English skills. Most of the clients will be English-speaking.
• Analytical and structured mind with ability to multitask and adapt quickly to changing situation.
• Rich experience in solving problems and excellent diagnostic skills.
• Good knowledge and experience in writing scripts (Power Shell) and automating Windows Server maintenance (AD/Exchange).
• Knowledge and ability to use efficiently Azure and Autotask Workspace highly advantageous.
• Ability to learn quickly and to work well under stress, properly communicating and cooperating with the team.

We offer

• Stable, full-time employment with competitive salary (dependant of skill and experience).
• Inspiring job in international company, where all employees matter.
• Friendly team and prestigious customer base.
• Possibility to learn and evolve.
• Work in a modern office building with newest technology.