Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- be motivated team player with ability to work under pressure and in changing environment, be able to work with minimum supervision and perform under pressure to tight deadlines and work effectively and flexibly in a small team
- have well structured multi-tasking skill, attention to details and proactive and ‘can do’ attitude
- Good English language skills (B2)
- Excellent knowledge of Windows 7 and Windows 10, good knowledge of MS Office 365
- Basic knowledge of and experience in troubleshooting networking issues, basic knowledge of Active Directory, basic knowledge of Microsoft Server systems, basic ITIL knowledge
- Experience in customer care
- Willing to work in shifts during regular office opening hours, willing to work outside office opening hours by occasion, willing to travel to other office locations
It's not essential, but we appreciate if you also have:
- At least BSc degree in ITC or similar
- IT Hardware knowledge; Apple Mac OS knowledge is a plus
What duties will help you grow?
- 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
- Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams, office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
- REMEDY (ITSM) call registration or other ticket registration system
- H/W break fix and maintenance, paperwork for asset & finance management
- PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users, PC and PC supply provisioning
What have we prepared for you?
Space where you can develop yourself:
- Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.
- Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
- Well-being package (private medical care, additional life insurance & StayWell helpline).
- Referral bonuses for recommending your friends to Capgemini.
- Inspiro Audiobooks & MyBenefit access.
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.
Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.