International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
You will be trained to provide IT technical support to IP offices located in Krakow, Kwidzyn and Brussels.
Under supervision you will liaise with end-users to trouble shoot LAN problems, assists in configuring and troubleshooting data, voice, and video systems, resolving problems with PCs and mobile devices.
- Commitment to participate in 3+ months long program during which you will have an opportunity to work for our IT Support Team
- Provide dedicated support to the user desktop and IT infrastructure for International Paper employees located locally by receiving, tracking, prioritizing, solving and documenting IT problems
- Get trained in and manage internal tools, perform software (image) installation (Microsoft toolf WinPE, ImagX,DISM), servers, network and phone maintenance. Learn importance of data backup and how process is handled
- Day-to-day management and break/fix work desktops, servers, mobile devices, printers, other network attached devices and LAN for all assigned facilities
- May act as the liaison into Information Technology second and third level support groups to assist in expediting the support process
- Maintain documentation for the office, including inventory, ticket tracking, time tracking and assigned project work
- Students of the final year or University graduates with above average grades
- Willingness to learn and develop in the IT environment
- Customer focus and exceptional personal etiquette
- Good communication and listening skills
- Fluency in English is a must, French language will be an asset
- Problem solving abilities
Our Offer
You will be provided with necessary training including technical and soft skills modules. In order to make it as beneficial as possible you will have a mentor who will help you learn and set stretch goals. She/he will monitor your progress as the program evolves.
After a successful program completion you may be offered a permanent position in the IT Solutions & Services department with a possible assignment in Brussels HQ Office. We would like to invite you to be a part of the IT Technical Support Team and start your career with International Paper.
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.