About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Junior AP Service Desk Agent with German
Place of work: Katowice
Ref. no Śląskie > Katowice
Job description
- Daily contact with Vendors and the Client via e-mail and phone
- Recording all queries and incidents related to the service in the Query Management System
- Analyzing the root cause of the problems
- Identifying potential process improvements
- Delivering excellent service to the Client
- Maintaining good relationship and collaborating with other Departments and Centers in order to resolve the issues effectively
- Constantly collaborating with other Team Members
Candidate’s profile
- Fluent spoken and written German
- Good knowledge of English
- Very good customer service skills and client-focus attitude
- Ability to analyze end to end processes
- Good analytical, problem solving and interpersonal skills
- Attention to detail, proactive approach
- Strong time management skills and ability to work under pressure
- Very good knowledge of MS Excel
- Previous experience in BPO or in Customer Service would be an asset
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.