Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 800 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
As a Junior Application Support Specialist you will be responsible for delivering professional assistance to Capita employees facing technical problems. You will have opportunity to work independently and use your initiative to resolve different types of issues.
You will also perform system administration duties and test system changes and upgrades.
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First line support for our internal customers
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Performing system administration tasks
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Solving more complex issues related to our customers’ queries
- Have very good communication skills in English (both spoken and written)
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Have confident and polite telephone manner
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Have ability to empathise with the customer
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Are familiar with Microsoft Office applications
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Have good analytical problem solving skills
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Have the ability to prioritise tasks and manage workload
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Are well organised team player
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Are flexible and willing to travel
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Have knowledge of SAP (it is not a must but would be a plus)
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Are able to work an 8 hour shift within GB Calendar and 9:00 - 19:00
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High quality trainings provided by our experts
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events etc.)
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In-house English classes
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Work in an international and multicultural environment
