- As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
- You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
- You act as a Subject Matter Expert, resolving issues efficiently and accurately
- You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
- By actively working to reduce waiting times, you enhance the overall consumer experience, guided by KPIs such as Response Time and CSAT
- You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
- You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
- A motivated "can-do" approach and passion for improvements characterizes you
- You offer flexibility to extend your working hours occasionally to support peak-season needs
- You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s)
- Flexible working hours
- Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.
- Your health comes first
- Our health insurance has your back, so you can focus on the moments that make life meaningful.
- Your impact matters
- Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
- Fitness & Wellness
- With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.
Your way to Ravensburger
It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger
You still have some questions?
Do you still have any questions about your application, the job or anything else? I am happy to answer them.
Szymon Penafiel
Statement on equal opportunities
Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.
Poznaj
VONQ
VONQ's vision is to simplify hiring so that great teams come first.
We understand that good work and great workplaces start with great people. And in a world of work that is constantly innovating in every way, we think it’s time someone elevated the real champions of this industry. The recruiters.
Through deep expertise and a deeper passion, we’re here to connect candidates and employers in ways that are amazingly simple and undeniably effective. From extending brand reach to building teams, we empower you to do what you do best—focusing on people instead of processes.
