Junior Contractor Care Specialist

Requirements:

You are a perfect candidate if you:

• Hold a university degree
• Are fluent in English
• Are service and delivery focused
• Are a team player
• Have a keen eye for details and Can Do attitude
• Can work to tight deadlines
• Are self-motivated and able to work autonomously
• Are well organised and methodical
• Are highly responsive with ability to absorb information quickly
• Are familiar with recruitment industry

Responsibilities:

As Junior Contractor Care Specialist you will be responsible for:

• Supporting the team on a daily basis with all general queries
• Following set policies and procedures to ensure consistency and operational excellence
• Becoming an expert in the processes and systems that impact the contractor including but not limited to, timesheet error, expenses and holiday
• Understanding  the existing customer service model deployed to major clients
• Providing guidance and information to contractors on process, procedural, legislative and payroll issues
• Responding  to queries from contractors, clients, visitors, suppliers, ensuring solutions and answers are given in an efficient, timely manner 
• Ensuring the inbox is kept up to date on a daily basis and all queries are responded to/closed within SLA
• Cooperating closely with payroll and BSS team to resolve any contractor pay, tax or employment status queries
• Keeping a comprehensive record of all calls, emails and complaints via a query log

We offer:

What we can offer you:

• Private medical healthcare and benefit packages
• Friendly work atmosphere
• Workplace in the city centre
• 30-minute lunch breaks included in the working hours
• After work activities (football team, volleyball team, charity events, etc.)
• In-house English classes
• Vast variety of trainings provided for you to develop
• Work in an international and multicultural environment