Junior Delivery Specialist – Customer Service (English & German Speaker)

Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors.

• Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat);
• Providing navigational guidance to Clients on HR system and tools;
• Delivering high standards of customer service while providing an outstanding customer experience in every interaction;
• Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved;
• Liaising between Aon Hewitt's core processing teams and our Client.

• Be fluent in English and German (C1 level is the minimum);
• Put the customer at the centre of everything you do;
• Enjoy helping others;
• Hold yourself to the highest standards;
• Add value in every interaction;
• Have excellent written and verbal communication skills;
• Be trustworthy, have integrity and a clean employment history.

• Unique exposure to processing and administration in the HR environment;
• Interaction with Clients and Colleagues across the globe;
• Training and development opportunities within the Company;
• Social Benefits Package
• Part-timers are welcome!