Aon Hewitt is the global leader in human resource consulting and outsourcing solutions. Our truly international team is made up of 29 000 employees working in more than 90 countries worldwide. We were one of the first human resources administration outsourcing centers in Poland and are one of the most experienced and well established employers in the market. We have 750 colleagues in our Krakow office, ranging from young graduates to the most experienced professionals in the field. We are proud of our drive to continuously improve our processes, customer service values and great atmosphere in our team.
Come and join one of the best teams in Poland!
Nr. Ref.: 06188
Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors.
- Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat);
- Providing navigational guidance to Clients on HR system and tools;
- Delivering high standards of customer service while providing an outstanding customer experience in every interaction;
- Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved;
- Liaising between Aon Hewitt's core processing teams and our Client.
- Be fluent in English and German (C1 level is the minimum);
- Put the customer at the centre of everything you do;
- Enjoy helping others;
- Hold yourself to the highest standards;
- Add value in every interaction;
- Have excellent written and verbal communication skills;
- Be trustworthy, have integrity and a clean employment history.
- Unique exposure to processing and administration in the HR environment;
- Interaction with Clients and Colleagues across the globe;
- Training and development opportunities within the Company;
- Social Benefits Package
- Part-timers are welcome!
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