Junior HR Advisor (M / F) - 1st Line Support

Junior HR Advisor is responsible for handling incoming queries and providing comprehensive customer support in payroll area.

He or she processes requests according to internal procedures and data protection policies and makes sure that in assigned area of responsibility the accepted service level with regard to timeliness and correctness is maintained.

• Handles incoming telephone queries from LH Group employees regarding payroll-related topics
• Actively cooperates with 2nd level support located in Germany/HAM
• Takes care of other processes and tasks assigned by the team leader
• Identifies knowledge gaps and fosters process standardization in the area of responsibility
• Generates reports and provides with data for internal audits
• Ensures that the assigned area of responsibility meets the accepted level of quality
• Is actively using the internal procedures and policies
• Develops and updates internal procedures; acts as Subject Matter Expert for processes assigned by the Team Leader
• Knows and applies the data protection rules while processing confidential data
• Complies with standards of professional communication
• Supports training of the new colleagues according to the onboarding plan set by the team leader or Senior HR Advisor

• Master/ Bachelor degree or at least accomplished 4th year of studies
• Customer-orientation
• Solution-orientation
• Good communication skills
• Team player
• Sense of humor and positive attitude
• Very good / good knowledge of German
• Good command of English
• MS Office knowledge
• SAP knowledge (will be an asset)
• Diligent and systematic approach to work