Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Role provides support in for the following functions:
Manage active Video Conference Meetings to assure successful launch and operation
Provide end user support during video conference calls for requests or problems that arise in the course of the video conference meetings
Interface with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services
Review scheduled video conference meetings for accuracy and thoroughness to assure quality
Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV
Assist with major incident and problem investigations
- Thorough Windows skill set with working knowledge of common applications and operating systems
- Proven customer service background in an IT support environment, with demonstrable customer service interaction skills
- Verbal and written communication skills appropriate for a professional environment
- A minimum of a 2 year degree in an IT-related discipline, or specific certification equivalent(s), or commensurate experience
- Corporate IT “Help” or “Service” desk experience preferred
- A desire to continually develop new skills and capabilities, and be part of an important global team that is responsible for all Collaboration Services
Nice to have:
- Some video services background and experience preferred
- Experience with Cisco video conference products
- Experience with media streaming in enterprise settings
- Some video services background and experience preferred
An opportunity to join our Media Services team in an important client-facing position . “Media Services” provides video conference, digital media streaming, and digital TV services to Credit Suisse. Media Services is part of Collaboration Services, which is in turn part of a larger organization called End User Services. End User Services (“EUS”) provides the core desktop computing capabilities for CS employees, and manages the associated infrastructure; Collaboration Services provides e-mail, instant message, SharePoint/document management, and media services, as well as supervisory and data retention services for e-mail and messaging.
- Learn a full range of Video Services applications and functions, as well as other Collaboration Services, such as Lync/Skype
- Join a global, diverse team that delivers critical services to the Bank, with growth and development opportunities
- Role provides support in for the following functions:
a. Manage active Video Conference Meetings to assure successful launch and operation
b. Provide end user support during video conference calls for requests or problems that arise in the course of the video conference meetings
c. Interface with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services
d. Review scheduled video conference meetings for accuracy and thoroughness to assure quality
e. Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV
f. Assist with major incident and problem investigations