Junior Specialist with Estonian
Miejsce pracy: Warszawa
Nr ref.: JO-1706-354770
Great career opportunity has arisen for those who want to develop their career in an international environment and work according to the standards of world corporations. One of leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations has opening for:
Junior Specialist with Estonian
Key responsibilities:
- Contacting customers regarding overdue accounts and determine reasons for non-payment
- Timely handling of incoming customer complaints and queries via phone and e-mail
- Identifying the cause and validity of complaint, analyzing of overdue receivables
- Advising and influencing customers on the payment options for debt recovery
- Preventing reoccurrence of complaints by cooperating with the Billing Team
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
- Delivering a consistent and professional level of service and maintaining good customer relations
- Reporting the results of work in the area of outstanding receivables
- Achieving set revenue targets and call quality objectives
Qualifications:
- At least secondary education
- Good English
- Very good Latvian, Lithuanian or Estonian (min. C1)
- Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an asset
- SAP knowledge nice to have
- proficiency in computer skills
- Stress resistance, conscientiousness, analytical abilities
We offer:
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, you will be able to take part in different initiatives like Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
If you are interestef of this position, please send us your resume: dorota.kubiak@cpljobs.pl