BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Knowledge Coordinator
Kraków
Your Tasks
- Learning all aspects of the Help Juice Knowledgebase tool
- Maintaining the current database, reviewing all documentation on a 6 monthly basis, making sure that all documentation is easy to follow, structured logically, searchable, up to date and updatable etc.
- Adding to the database process for requests, policies, and anything else that can be considered as knowledge
- Keeping the information up-to-date (typically by attending meetings, being involved in email chains or scheduled checks). Typically this would be done with the help of experts (which need to be identified)
- Working closely with experts and management to ensure a high standard of knowledge
- Advising/clarifying on process related questions
- Releasing new/flashes and regular ‘recent changes’ communications to the teams
- Monthly reporting
- Striving to increase use of knowledgebase, promote the use of the knowledgebase to increase the number of read articles each month
- Identifying and implementing processes – being as short as possible, SLA proofing and maximising revenue
- Contract until the end of December 2022 with a possibility of extension
Our Requirements
- Ability to work independently, but with others
- Proactivity, driven and structure in thought and work
- Eitynough technical skills and experience to be able to understand technical documentation competently
- Excellent English
- Excellent communication skills
Nice to have:
- 6-sigma training
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Flexible working hours
- Hybrid work (20 % from office, 80% remotly)
- Remote work possibility during the pandemic/ hybrid mode afterwards
- Company bus from the centre of Wroclaw
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Learning all aspects of the Help Juice Knowledgebase tool
- Maintaining the current database, reviewing all documentation on a 6 monthly basis, making sure that all documentation is easy to follow, structured logically, searchable, up to date and updatable etc.
- Adding to the database process for requests, policies, and anything else that can be considered as knowledge
- Keeping the information up-to-date (typically by attending meetings, being involved in email chains or scheduled checks). Typically this would be done with the help of experts (which need to be identified)
- Working closely with experts and management to ensure a high standard of knowledge
- Advising/clarifying on process related questions
- Releasing new/flashes and regular ‘recent changes’ communications to the teams
- Monthly reporting
- Striving to increase use of knowledgebase, promote the use of the knowledgebase to increase the number of read articles each month
- Identifying and implementing processes – being as short as possible, SLA proofing and maximising revenue
- Contract until the end of December 2022 with a possibility of extension
Our Requirements
- Ability to work independently, but with others
- Proactivity, driven and structure in thought and work
- Eitynough technical skills and experience to be able to understand technical documentation competently
- Excellent English
- Excellent communication skills
Nice to have:
- 6-sigma training
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic