Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Learning all aspects of the Help Juice Knowledgebase tool
- Maintaining the current database, reviewing all documentation on a 6 monthly basis, making sure that all documentation is easy to follow, structured logically, searchable, up to date and updatable etc.
- Adding to the database process for requests, policies, and anything else that can be considered as knowledge
- Keeping the information up-to-date (typically by attending meetings, being involved in email chains or scheduled checks). Typically this would be done with the help of experts (which need to be identified)
- Working closely with experts and management to ensure a high standard of knowledge
- Advising/clarifying on process related questions
- Releasing new/flashes and regular ‘recent changes’ communications to the teams
- Monthly reporting
- Striving to increase use of knowledgebase, promote the use of the knowledgebase to increase the number of read articles each month
- Identifying and implementing processes – being as short as possible, SLA proofing and maximising revenue
- Contract until the end of December 2022 with a possibility of extension
- Ability to work independently, but with others
- Proactivity, driven and structure in thought and work
- Eitynough technical skills and experience to be able to understand technical documentation competently
- Excellent English
- Excellent communication skills
Nice to have:
- 6-sigma training
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Flexible working hours
- Hybrid work (20 % from office, 80% remotly)
- Remote work possibility during the pandemic/ hybrid mode afterwards
- Company bus from the centre of Wroclaw
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
- Learning all aspects of the Help Juice Knowledgebase tool
- Maintaining the current database, reviewing all documentation on a 6 monthly basis, making sure that all documentation is easy to follow, structured logically, searchable, up to date and updatable etc.
- Adding to the database process for requests, policies, and anything else that can be considered as knowledge
- Keeping the information up-to-date (typically by attending meetings, being involved in email chains or scheduled checks). Typically this would be done with the help of experts (which need to be identified)
- Working closely with experts and management to ensure a high standard of knowledge
- Advising/clarifying on process related questions
- Releasing new/flashes and regular ‘recent changes’ communications to the teams
- Monthly reporting
- Striving to increase use of knowledgebase, promote the use of the knowledgebase to increase the number of read articles each month
- Identifying and implementing processes – being as short as possible, SLA proofing and maximising revenue
- Contract until the end of December 2022 with a possibility of extension
- Ability to work independently, but with others
- Proactivity, driven and structure in thought and work
- Eitynough technical skills and experience to be able to understand technical documentation competently
- Excellent English
- Excellent communication skills
Nice to have:
- 6-sigma training
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.