Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing company in the United States over 20 years of industry experience.
We have now moved to the European market to provide our clients with the right tools.
We specialize in providing professionals for contract, contract-to-hire, direct placement, and managed solutions in Fortune 500, mid-market, and emerging companies.
Tier 2 Datacenter Engineer
Organization seeks an experienced Customer Support Engineer with deep expertise in various Data Center technologies: networking, storage, compute, virtualization, software-defined networks. As a Customer Support Engineer in our world class team you will gain hands-on experience and the ability to earn industry leading certifications. You will be a strategic partner to our customers, saving their business from the impact of complicated network incidents, solving and preventing the recurrence of technical issues. You will solve independently our customer’s problems of various difficulty and complexity level, ensuring that they gain expected business outcomes, providing a superior customer experience.
- Participation in Data Center operations duties, active monitoring of customer’s environment and responding to the events in timely fashion
- autonomously solve complex and unique issues based on your knowledge and experience
- active participation in escalation calls
- provide support and input for IM/PM/CM processes, drive problem tickets to resolution
- close cooperation with vendor-based support
- gathering and delivering data for further analysis
- cooperation with higher- and lower-tier engineers
- learning new technologies and sharing the knowledge with the rest of the team
- taking active part during customers onboarding
- supporting Tier3 engineers when dealing with complex issues
- taking additional tasks from Tier 3 engineers and driving them autonomously towards successful resolution
- act as an expert/focal point for predefined number of technologies
- verifying Tier1 work and helping them to achieve their goals
- providing technical support during software deployment, new services implementation and architectural changes
- close co-operation with surrounding teams
- sharing knowledge and expertise within the team
Organization teams provide managed services for many of it's most important customers across many different industries.
Company's Team is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.
The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.
- minimum of 2+ years of experience in networking/storage/virtualization/compute support - CCNP level of knowledge required
- strong analytical, problem solving and organizational skills
- driving issues to successful resolution, work across organization with different teams, giving good example and having will-do attitude
- going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
- strong written and verbal communication skills (English required)
- advanced understanding and practical knowledge of networking/storage/virtualization/computing
- ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
- ability to analyze complex configurations of devices in a context of infrastructure as a whole
- ability to understand and predict impact of any action taken on selected components to the rest of infrastructure
- ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them
- experience with areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage, SAN, SDN is a great plus
- ability to read technical documentation with understanding
- willing to learn through organized trainings and self studies
