Legal Information System Support (LISS) is the central support operations team for all of the Legal departments / end users, delivering cost effective, high quality day-to-day training and support for Legal information systems, including but not exclusively, Legals Core Application suite Metratech - Team Connect and AFA module, Ticketing System, SharePoint, Legal World and Legal Document Management System (LDMS).
Legal Information System Support Specialist
Workplace: Kraków
Nr ref.: 00051073
LISS is instrumental in ensuring uptime and support of all of Legals core application once in production and plays a significant role will rolling out new systems.
- Legal World is a core legal application portal for all online legal information. This site is used for legal communication, collaboration and simplify compliance with document filing and Records Management.
- LDMS is another core legal application that is essential for central document repository for Shell Legal for the systematic filing of information generated in the course of providing advice to the businesses/functions.
Operations and support for the Legal Departments Core Applications
- Governance, design, operations systems abilities – with Ticketing systems (ServiceNow) and SharePoint Management.
- LDMS Management - Search, Standardising Language, Categorizing, Assessment, Permissions etc.
- Defining best practices and serve as a business partner for use of Office 365 offerings, including Exchange Online, SharePoint Online, OneDrive, O365 Groups and Teams.
- Train on and support Ticketing System Applications.
- Maintain relationships with the stakeholders and stay apprised of latest collaboration technologies.
- Develop and document operations processes and procedures for Office 365.
- Creating Sites and Libraries for Sharepoint online.
- Permission / Metadata Management for Sharepoint online.
- Provide general End-User training.
- Help troubleshoot end-user issues and escalate to the appropriate support teams and follow up closely till resolution.
- Interface with direct IT team, supporting Legal Document Management System.
- Performs other duties as assigned.
- Support and provide guidance to site owners and staff regarding classification, protection and sharing of confidential information and use of appropriate and approved tools
- Follow-up on IM compliance reporting and help remediate issues
- Assist and educate individuals and teams on IM compliance requirements
- Ensure that sites have assigned site owners who understand their roles.
- Respond to and co-ordinate response to issues from site reviews, incidents, compliance reporting & audits.
- Support and provide guidance to site owners and staff regarding identification and declaration of records.
- Ensure that contributors to a site are aware of the records held in the site and the responsibilities to identify and declare those records.
Experience and Qualifications required:
- Strong knowledge of and/or experience with the assigned business.
- Experience with 0365 at intermediate level.
- Basic coding knowledge (HTML/CSS) is a plus.
- ServiceNow experience is a plus.
- iManage expertise is a plus.
- Have a passion for information management and IT.
- Strong time management skills and multi-tasking capabilities.
- Well-developed written and verbal communication and presentation skills.
- Strong in written and spoken English.
- Ability to pro-actively create a strong sense of community and team working
- Ability to prioritize workload and ensure critical activities are recognized, given priority and are delivered against deadlines.
- Ability to work in a fast-paced, demanding, rapidly changing environment.
- Strong engagement skills, working with team at all levels on regular basis.
- Ability to work virtually and engage and collaborate with stakehoders in a virtual environment.
- Working in the European and Americas time zone.