Live Chat Agent with German

Requirements:

• Strong German (min. B2/C1) and good English (min. B1/B2) language skills
• Professional experience in a customer facing role will be an advantage
• Degree-level education
• Computer literate
• Customer focused, flexible and able to think outside of the box
• A people person, happy to talk to customers and win them over

Responsibilities:

• Provide excellent customer service via live chat
• Handling multiple chats at the same time
• Troubleshoot and work with the Operations team to resolve customer issues
• Work towards improving our digital products and our portfolio of partner companies
• Acquire company’s fans!

We offer:

• Working in one of the hottest FinTech Startups in Europe
• Competitive salary and discretionary bonus.
• Your Birthday off!
• Work from home on a Friday
• Private Medical Healthcare
• Use of MacBook Air/ Pro
• Free weekly team lunch in the office (you can choose from chosen restaurant menu)
• Office snacks and lots of coffee!
• To work in a truly special team – we believe in what we do!
• Opportunities for professional development in company’s structures