Multi Customer Care Specialist with German
CCPORTER Sp. z o.o.
Warszawa, Aleja Armii Ludowej 26
specjalista (mid)
umowa zlecenie / kontrakt B2B
Praca w pełni zdalna
5 dni temu
Multi Customer Care Specialist with German
Warszawa, Aleja Armii Ludowej 26

Your profie:
  • Native knowledge of the German language
  • Communicative level of English/Polish (min. B2) a must!
  • Experience in customer service (e-mail/telephone/chat)
  • Ability to operate Microsoft Office
  • Availability to work 40 hours per week
  • Ability to focus and pay attention to details,
  • Communicative and meticulousness are qualities that distinguish you,
  • Good manners and ability provide a high quality of service
  • Independence and lack of fear of taking on new challenges
Your tasks:
  • Post-sales customer service
  • Customer support assistance, fulfilment of instructions, answers to questions asked
  • Liaising with the sales department and other company departments
  • Building customer relations
  • Listening to, verifying, transcribing and evaluating conversations conducted in German in accordance with defined policies and procedures,
  • Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures,
  • Adherence to parameters and interpretation of monitoring calls according to procedures,
  • Analysis of quality results and preparation of basic summaries,
  • Recommend solutions and improvements based on quality monitoring results,
  • Providing feedback, identifying area for improvement
We offer:
  • Stationary work from our office located near the Metro Politechnika in Warsaw or fully remote/hybrid work
  • Clearly defined tasks and training to prepare you for your job
  • Opportunity for development
  • Work in an international environment
  • Good atmosphere
  • Employment based on a contract of mandate
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CCPORTER Sp. z o.o.

Jesteśmy agencją marketingową 360, realizujemy outsourcingowe projekty obsługowe, call center i technologiczne, które jesteśmy w stanie dopasować do Twojej działalności. Możemy pomóc w optymalizacji procesów, z których już korzystasz lub zaprojektować je indywidualnie, według tego, czego obecnie potrzebuje Twoja marka.

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