O2C Customer Service Representative with Italian

For our Client, new company on the market in SSC sector, we are looking for specialist for positions of  O2C Customer Service Representative with Italian

Responsibilities: 

• Effectively process customer orders ensuring priority for urgent orders and positive customer experience
• Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls.
• Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
• Support global/regional O2C projects which influence the accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
• Support SAP S4/HANA implementation including testing, trainings preparation and delivery

Requirements:

• Min. 3 years’ experience in O2C functions in SAP SD or FI modules
• Active participation in transition of operations or SAP implementation in O2C area
• Experience in Start-Up or dynamic environment will be an asset
• Experience in direct contact with customers: phone, e-mails etc.
• University degree (or equivalent work experience)
• Fluency in English and Italian is a must, other language will be an asset
• Advance knowledge of MS Excel, Word and PowerPoint
• Proactive mindset with experience in analysis and problems solving
• Ability to prioritize and complete key tasks and deliverables

Our client is proposing the following benefits:

• Becoming a part of international brand-new company in SSC sector
• Great opportunity to develop further in the career
• Competetive salary
• Attractive benefit package

This position will be open in July