O2C Customer Service Representative

For our Client, new company on the market in SSC sector, we are looking for specialist for positions of O2C Customer Service Representative  

Responsibilities:

• Effectively process customer orders ensuring priority for urgent orders and positive customer experience
• Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls.
• Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
• Support global/regional O2C projects which influence the accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
• Support SAP S4/HANA implementation including testing, trainings preparation and delivery

Requirements:

• Min. 3 years’ experience in O2C functions in SAP SD or FI modules
• Active participation in transition of operations or SAP implementation in O2C area
• Experience in Start-Up or dynamic environment will be an asset
• Experience in direct contact with customers: phone, e-mails etc.
• University degree (or equivalent work experience)
• Fluency in English is a must, other language will be an asset
• Advance knowledge of MS Excel, Word and PowerPoint
• Proactive mindset with experience in analysis and problems solving
• Ability to prioritize and complete key tasks and deliverables

Our client is proposing the following benefits:

• Becoming a part of international brand-new company in SSC sector
• Great opportunity to develop further in the career
• Competetive salary 
• Attractive benefit package