Welcome to Global Shared Services in Gdansk
Arla is a global farmer-owned organisation behind many well-known and well-loved brands.
You will become a part of our Global Shared Services in Gdansk. You will join over 600 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.
We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.
Our newest department Member Relations supports our farmers in their everyday work.
With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.
Elevate employee experience with your exceptional support skills as a OneHR Senior Supporter, delivering seamless day-to-day assistance through chat, phone calls, and case management.
About the job
Global HR Service Delivery in Arla is a unique place where you can learn a wide variety of HR processes, including recruitment, onboarding, learning, master data management, mobility and more. We support our colleagues as a 1st line support with HR questions and tasks across all levels of the organisation. Moreover, we work closely with local HR teams around the world to deliver HR operations.
OneHR Senior Supporter
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Specifically, you will:
- Act as a 1st line support for Arla colleagues
- Provide day to day support to Arla employees with self-service processes (chat, phone calls and case management)
- Provide professional assistance for Arla employees with global HR processes by responding to internal requests
- Participate in internal and global HR projects to improve user experience and deliver top class service
- Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area
- Work closely with colleagues in other teams in HR Shared Service Center and in Global HR
- Ensure continuous knowledge anchorage across the team by updating process documentation and work instruction (addressing knowledge gaps in the team)
Who are you?
- You have at least one year of experience in customer service or HR related area
- You are fluent in English
- You have good knowledge of MS Office tools
- You have a positive, can-do attitude
- You have strong communication and problem solving skills
- You have good analytical and organization skills
Furthermore, you:
- Understand Global HR processes and want to develop in HR area (experience in HR Shared Service Center would be an asset)
- Can work in a fast changing environment of HR processes and HR tools to support business in performing their daily tasks
- Are customer and quality oriented
- Are capable of building positive relationships and manage stakeholders
- Understand concept of business & organisational structures
- Experience with Success Factors/SAP and other HR systems (will be an asset)
What do we offer?
- Working hours 8-16 and home office work possibility (hybrid mode)
- Trainings with experts & professional induction in a new position
- Development programs (function additions, coordinator programme)
- Financial support of your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- Additional holiday depending on length of employment (up to 4 days)
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing