Online Customer Care Specialist with Italian

Requirements:

• University degree (final years students will be also considered)
• Fluent Italian (min. C1)
• Good command of English 
• Comfortable with working in flexible morning and afternoon shifts
• Experience in Customer Service area in multinational company would be an asset
• Computer literacy (including MS Excel)
• The ability to regulate written communication
• Customer focus and proactive attitude

Responsibilities:

• Responding to customer queries/ requests via emails or chats and perform associated activities
• Maintaining of the Service Levels for the cases processes
• Updating the application/ CRM with respect to cases or customer interactions
• Building good relationships with regular and unknown customers
• Being a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• Assisting team members who are new to the process

We offer:

• Challenging job within a dynamically growing and prospective multinational organization
• Opportunities for further professional development
• Training package
• Medical healthcare