We support the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.
Operational Buyer with German
Miejsce pracy: Kraków
Tasks:
- Executing independently standard and complex processes from the area of team responsibility
- Handling independently calls and e-mails in a timely and professional manner
- Handling escalations (conducts error analyses and provides comprehensive solution to the end customer upon approval of supervisor)
- Supporting Team Leader and Senior employees in operational tasks (calls, statistics, reports, workshops etc.)
- Maintaining very good level of service provided to the customer and takes responsibility for building positive image of LGBS towards customers
- Willingly taking new knowledge
- Searching independently for information to reduce knowledge gaps and proposing own solutions to the existing problems
- Developing and updating internal procedures; acting as Subject Matter
- Providing training for New Hires
- Supporting less experienced team members in daily operational work, sharing information and working in a collaborative manner
- Communicating observed risks before problems occur
- Addressing problematic issues to the right people/departments
- All other duties assigned or delegated by supervisors
Requirements:
- Command of English (written and spoken, min. B2) – level according to service requirements
- Command of German (written and spoken, min. B2) – level according to service requirements
- Master/Bachelor degree or at least accomplished 3rd year of studies in any disciplines
- At least 1 year of professional experience in Procurement area
- Good command of MS office and Windows applications
- Good command of Procurement related tools
- Diligent, independent and systematic approach to work
- Team player
- Good time and task management
- Very good communication skills
- Analytical skills
- Service and customer orientation
- Solution orientation
- Professional maturity
- Customer orientation
* CV/Resume required
* Must possess permit to work in Poland
We offer:
- New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
- Hybrid working model & task based working system
- Possibility to fulfil a dream about far journeys with attractive travel benefits
- Access to LinkedIn Learning online courses, access to online platform with language courses and possibility to take part in trainings prepared by our amazing training team
- Continuous improvement environment
- Supportive & friendly working atmosphere - we work towards a joint success
- Package of benefits like: private medical care, Multisport Card, pre-paid cards and more
- Employee referral program, integration events and charity initiatives
