Order to Cash Analyst (Spanish Speaker)
Kraków
Order to Cash Analyst (Spanish Speaker)
Kraków
Nr Ref.: 1076031
Kraków
Nr Ref.: 1076031
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Purpose of the role
To ensure the accurate, timely collection of accounts receivable from a range of clients, carrying out approved operational processes within area of responsibility. You will be managing and resolving queries escalated from the BPO and clients in accordance with established protocols, whilst championing excellent service and continuous process improvement. You will be required to identify and implement process improvements that drive efficiencies. Managing financial risk and adhering to internal and external compliance obligations is a key part of this role; providing information to internal and external auditors as required.
Accountabilities
- Carry out day to day collection processes within area of responsibility, ensuring effective collection of funds to contracted terms
- Resolve day to day invoicing process queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
- Invoice processing of BPO embargoes countries
- Carry out period end reporting process and support audit process as required
- Constantly search for process improvement opportunities, monitoring process and performance and making recommendations for changes
- Make changes to standard operating procedures as needed
- System set up and information table changes e.g. customer ratings; guarantees
Key Relationships / Interfaces Internal
- Internal clients at various levels of seniority across a range of functions
- BPO OtC team Suppliers
- External clients and customers
Required Skills, Qualifications & Experience
Qualifications
- Professional finance qualification/s and degree in Finance and Accounting or related field and/or demonstrated knowledge and experience in a Finance and Accounting environment
Skills
- Ability to operate effectively in an fast moving, global environment with tight deadlines and finite resources
- A strong customer focus, committed to exceeding customer expectations and continuous improvement
- Commitment to continuous improvement: ability to challenge process and support change
- Understanding of end to end order to cash processes, particularly as they relate to accounts receivable and contract management
- Knowledge of global business compliance and regulatory context
- Strong interpersonal and communication skills
- Problem solving and issue resolution skills with resilience to resolve issues
- Working knowledge of the languages of the countries of our operating companies is an asset
- Working knowledge of Spanish is highly desirable
Experience
- Experience conducting global processes in a fast-paced, complex global organisation
- Experience working in financial process transition situations
- Experience working with external suppliers and diverse internal customers
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