Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;
- Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;
- Stop invoice from further being produced (if applicable) by flagging this in the system;
- Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
- Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
- Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
- Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
- Identify problems and summarise possible corrective actions;
- Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
- Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
- Deliver service in line with agreed controls and procedures;
- Strive for high levels of customer service.
- 1-3 years relevant experience
- Previous experience in EPS Cash and Disputes, having a transactional role in OTC area;
- Experience with accounting systems;
- Competent Microsoft Office user: Excel, Word and Power Point;
- Fluent English and intermediate knowledge of Spanish language
- Ability to solve urgent matters and work under pressure;
- Ability to prioritise and schedule workload;
- Reliable, active approach striving for process improvement;
- Responsibility, accuracy;
- Team player.
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages);
- Experience with a range of Clients and technology solutions which provides professional relevance;
- Operating according to Lean Six Sigma philosophy;
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”;
- Trainings and development tailored to help you achieve your potential;
- New Joiners Programme including trainings;
- Opportunity to engage in Corporate Social Responsibility initiatives;
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others;
- Social benefit packages including: private medical care, My Benefit, life insurance;
- Friendly work atmosphere in multicultural environment.
