OTC Customer Service Specialist with German

Responsibilities

• Work in handling phone calls, administering in databases, book keeping and in other customer service activities
• Communication with the customers (via email, letters, phone calls – inbound/outbound calls)
• Issuing, checking and sending dunning letters
• Tracking and reporting collection performance, correct usage of the collection tool
• Correctly identify and register disputes
• Research and validate disputes
• Creating and updating the operating procedures, work in the SAP system
• Participation in knowledge transfer for the clients

Qualifications

• Very good knowledge of German min. C1
• Communicative level of English
• Familiarity with SAP
• Good MS Office (especially MS Excel) knowledge
• Previous experience in Customer Care, Collections, AR
• Analytical thinking and ability to learn fast

What can we offer?

• Attractive salary
• Stable job offer – employment contract
• Work in the multicultural environment
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Lux med, Multisport, additional vacation days, biking policy, lunch pass)