Miiinto is going through a dynamic and exciting expansion plan in Europe and we are looking for new talents, who will provide excellent support for our business Partners and join our amazing team at the Warsaw office. As a Partner Support Agent in Warsaw, you will be making a difference for our Partners every day and take pride in handling inquiries in a swift and efficient manner to ensure that their businesses can grow rapidly and smoothly.
- Provide local language support for our B2B partners (1500+ fashion retailers)
- Handle incoming inquiries from Partners via chat, mail, and phone calls
- Educate partners in platform & services usage
- Solve any issues that may occur, mostly related to stock updates, order acceptance, shipping, returns, invoices and payouts
- Cocreate process improvements and contribute to their implementations
- Participate in our mission to grow fashion retailers in an online world!
- Key requirement: Fluent in Italian (minimum C1) and English (minimum B2)
- Able to start work within 2 months
- Willing to work 40 hours per week (full time)
- Legally eligible to work in Poland
- Computer savvy
- With a head for numbers
- Top-notch communication skills and high attention to details
- Capable of spreading a positive vibe amongst Partners and team members
- Experience in customer care, logistics, helpdesk or sales is welcome but not required
- An exciting mission of growing fashion retailers in an online world
- A truly multicultural work environment - we currently have employees from 15 countries around the world!
- A positive and empowering working culture, welcoming contributions from our team members
- Stable working hours
- Free choice of cooperation form (employment contract /civil contract /B2B)
- Lovely, vibrant office in the heart of Warsaw
- Vibrant, humorous and easy-going atmosphere with occasional social events
- Competitive salary as well as company discounts on Miinto/ SHOWROOM
- Opportunities for development (for example to Partner’s growth advisors roles)
- Extra benefits (Luxmed, Benefit System, Life insurance)
Please share your CV in English
Miinto is revolutionising the fashion industry with an e-commerce platform for fashion boutiques enabling thousands of fashion boutiques and fashion brands to do business faster, smarter and easier. Right now Miinto is showcasing roughly 800,000 products, several thousands of brands and almost 3,000 partners in across 10+ markets. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.