Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India, Dubai and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland with two Business Centres in Kraków and Łódź hires almost 800 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
Working as an Administrator within our Italian Policy Administration Department, you will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors). Typical activities will include onboarding new customers into the system, updating policy holder details, resolving premium allocation issues, producing annual policy statements, switches, and handling policy claims by phone, email and written letter.
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Providing a world class service by maintaining and improving service levels and delivering a right first time quality aproach
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Ensuring all Service Level Agreements are met effectively and within standard times
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Dealing with standard administration requests within agreed service turnaround times
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Assisting in the preparation of a suite of standard letters, ensuring Italian standards are adhered to
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Assisting in achieving the overall objectives of the department
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Hold a university degree
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Are fluent in Italian (both spoken and written)
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Have very good level of English (both spoken and written)
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Have a proficiency in various software packages, including Word, Excel & Access
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Have strong customer service skills
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Are accurate and detail-oriented
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Have an ability to work independently and as part of a team
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Have strong interpersonal and communication skills
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Are flexible in working hours as well as capability to multi-task
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Have high ethical standards
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Have an experience in the insurance industry (considered an asset)
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment