Process Officer in Cash Management Operations

Welcome to the Cash Management Operations. We add value by supporting the Finnish, Danish, Norwegian and Swedish customers in the Cash Management Value Chain. As Process Officer, you’ll play a valuable role in operating and supporting payments and enabling Nordea’s customers to use our services.

What you’ll be doing:

• Handle routine tasks at the required level of quality and within timeframe by following guidelines/work procedures
• Ensure sustainability of the processes and deliver in respect of agreed service level
• Actively gain process knowledge to provide required service level
• Producing changes to improve performance in terms of tasks performed (LEAN methodology)
• Creating, developing and updating documentation and procedures
• Investigate and resolve all inquiries received from customers in a timely and professional manner
• Contacting stakeholders to clarify issues and solving problems 
• Represent the unit professionally in order to create good Nordea reputation
• Working within Scandinavian environment

You’ll join a customer-oriented, passionate and open for challenges group of people that are experts in Cash Management area. The role is based in Łódź.

To succeed in this role, we believe that you:

• Have analytical mind and good problem-solving skills
• Have quick learning ability and focus on details
• Are well-organized
• Are able to work well in fast passed environment 
• Have capability to work under pressure and prioritize tasks 
• Work effectively as a team player and have clear communication skills

Your experience and background:  

• Have English language skills on communicative level (at least B1/B2) 
• MS Office knowledge
• Banking knowledge or experience at a bank back office will be an asset

If this sounds like you, get in touch!