Procurement Sourcing Specialist – Ariba first line support

Philips Lighting, a Royal Philips (NYSE: PHG, AEX: PHIA) company, is the global leader in lighting products, systems and services. Our understanding of how lighting positively affects people coupled with our deep technological know-how enable us to deliver digital lighting innovations that unlock new business value, deliver rich user experiences and help to improve lives. Serving professional and consumer markets, we sell more energy efficient LED lighting than any other company. We lead the industry in connected lighting systems and services, leveraging the Internet of Things to take light beyond illumination and transform homes, buildings and urban spaces. In 2015, we had sales of EUR 7.4 billion and employed 33,000 people worldwide.

Your team:

Procurement Services Center (PSC) based in Łódź, Poland, is part of global Philips Procurement organization performing sourcing and procurement activities for (indirect) goods and services for the company worldwide.

PSC acts on behalf of the Philips businesses, handling defined steps in the purchasing process – from demand analysis to final delivery. PSC delivers value added services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior purchasing experiences by listening and acting on our customers’ feedback.

We are looking for a candidate to perform first line support activities (50%) and to perform the daily office management tasks (50%)

Your challenge & responsibilities:

• Providing day to day first line procurement support to Philips Lighting users, with regards to the Purchase Requisition process and system
• Ensuring that all incoming enquiries are answered in a professional, fast and efficient manner (e.g. via e-mail, telephone, or chat)
• Gathering all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the system
• Reporting incoming issues, monitoring status and driving their resolution
• Support with all day duties and meeting management
• Scheduling interview and appointments & meeting and greeting visitors
• Coordinate and schedule meetings, conferences and special events
• Ad hoc projects, miscellaneous general office duties and administrative support
• Order and organise all supplies
• Maintain faxes, printers and photocopiers

Your experience: 

• Graduate with Bachelor degree
• Fluent English (both orally and in writing) is a must
• Fluent Polish (both orally and in writing) is a must
• Knowledge of other languages (e.g. Spanish, Dutch, French) would be an asset
• Ariba tool experience would be an asset
• Customer orientation with ability to consistently deliver high quality customer service in a professional and efficient manner
• Developed analytical thinking skills with an eye for detail
• Computer literacy essential and experience in MS office applications
• Fast learner eager to gain experience within international company
• Team player and stress resistant.