"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
It’s a great role with long term career potential, so apply now!
We are looking for:
- Receiving, capturing, translating and following customer’s product complaints in line with our Quality Management System and a standardized, end to end complaint handling process
- Management of product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity
- Monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language
- Advanced level knowledge of French/ Italian language required,
- Advanced level knowledge of English
- Experience in a Customer Facing environment would be a plus
- Min. 1 year experience in healthcare / medical- or pharma industry or service environment is a must
- Positive Quality attitude
- Degree level required (last-year students are also welcome),
- Strong customer focus and interpersonal skills,
- Excellent communication skills,
- Ability to work independently and manage time effectively,
- Familiarity with MS Office applications, like MS Excel,
- Willingness to work in detail oriented way and to seek for improvements
- Working in an international company, first-in-class in its business area Opportunity for professional growth - challenging and rewarding work with dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)
If you are interested in job opportunity and ready to start immediately, apply now and our team will contact you soon to discuss more details!