Quality Control Specialist with Italian
Warszawa, Aleja Armii Ludowej 26
- Fluent Italian language skills - a must!
- Communicative command of English,
- Ability to focus and pay attention to details,
- Communicative and meticulousness are qualities that distinguish you,
- Availability to work full time,
- Knowledge of MS Office package
- Responsibility for listening, transcribing, reviewing and evaluating Call Center's calls and emails according specific policies and procedures
- Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures
- Ensuring consistency parameter and interpretation of monitoring calls
- Analyzing quality results and prepares reports to Manager
- Recommendation solutions and improvements based on quality monitoring results
- Providing feedbacks, identifying areas of improvement
- Flexible working hours and salary adequate to your skills,
- 100% work from home,
- Clearly defined tasks and training to prepare you for work,
- A cohesive, supportive team and work in a friendly, international environment,
- Equipment necessary for work
Poznaj
CCPORTER Sp. z o.o.
CCPorter Sp. z o.o. to firma oferująca kompleksowe usługi dla biznesu – od konsultacji, przez strategię, aż po realizację. Nasze działania dostosowujemy do indywidualnych potrzeb klientów z Polski i zagranicy. Specjalizujemy się w marketingu, contact center oraz technologiach, realizując projekty dla firm z różnych branż. Stawiamy na transparentność, efektywność i innowacyjność, dzięki czemu realnie wspieramy wzrost biznesu naszych klientów.