Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Pre-shift team communication. State of the environment and ready for business checks
- Incident queue coverage in shift patterns.
- Manage and prioritize all tickets arriving on the dedicated L2 queue, either resolving them directly or re-assigning them to other support teams as required.
- Provide all internal clients with a dedicated, positive and efficient service at all times.
- Maintain high-quality incident data, recorded into ITSM incident booking system
- ITSM Focus on high-quality incident data, recorded into ITSM incident booking system.
- Manage production incidents from inception to resolution
- Adherence to process and procedures to maintain quality and professionalism
- Communicate with users requesting support
- Distributing, installing, updating and uninstalling software applications.
- Bachelor's degree or equivalent work experience.
- In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
- Knowledge of Active Directory and group management
- Knowledge of scripting tools and automation would be a benefit
- Understanding of Automated Software Deployment for Enterprises, access management
- Analitical skills to troubleshoot process
- Fluent written / spoken English and Polish. One of the following additional languages welcome: German, French, Italian.
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
- Ability to recognize priorities and manage client's expectations
- Proven extensive experience of supporting an end user environment.
- Strong Teamwork and communication / information sharing.
- Attention to detail and proactive management.
- Strong situational analysis and decision making abilities.
- ITIL v3 foundation.
- Enjoys to provide remote support by phone.
Our Wroclaw Center of Excellence (CoE) is committed to utilizing the most sophisticated technology, offering innovative products and providing high quality services to our clients. To facilitate this we are focused on hiring the best talent and to provide a strong platform to help our employees develop and build exciting careers.
A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software.