Risk & Healthcare Service Delivery Coordinator
The aim of the team is to cooperate closely with Finance Business Operations teams in different locations and support them with all processes. The team’s activities mainly include financial support to the UK Health & Benefits Businesses mainly in areas of fixed fee contract setups & revenue recognition.
The support is also connected with carrying daily financial escalations connected with People Soft 9.0. from UK Businesses.
Responsibilities:
- Analysing fixed fee agreements/documentation provided by UK Consultants before transferring the information to CFA India Team
- Monthly Revenue recognition based on volume upload templates
- Dealing with daily financial escalations from UK Businesses
- Completing tasks within the monthly schedule to ensure we meet monthly financial deadline
- Working closely with the UK and India teams to ensure that all work is carried out in a timely manner and to a high standard
- Increasing the level of processing knowledge across the team
- Actively participating in training of New Joiners and other team members
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Coaching and mentoring less experienced colleagues
- Ensuring process documentation is up-to-date
- Actively attending / leading meetings with the team, internal clients and 3rd party stakeholders
- Suggesting process and/or system improvements to the team manager & team coordinator
- Cooperating closely with the team coordinator as well as the team and making sure all SLAs are met
Qualifications and skills:
- Good knowledge of revenue processes
- Advanced Excel skills
- Analytical Skills
- Very high attention to details
- Ability to analyse data and check its accuracy
- Good numerical skills
- Communication Skills
- English level – B2+/C1
- Time Management
- Able to meet tight deadlines under time pressure
- Able to prioritize tasks according to volumes
- Spotless record and strong ethos
We offer:
- FREE DENTAL CARE
Health insurance that gives acces to 1700 medical centers across the country including free dental care - BRAND NEW OFFICE IN ZABŁOCIE
Opened in 2018, supporting collaboration flexibility, wellbeing and activity based working - FLEXIBLE BENEFITS PACKAGE
Multispord cards, insurance, retail vouchers and more - TESTY FRESHLY GROUNDED COFFEE
Black, Espresso, Cappuccino, Americano, Flat White...we have it all - UNIQUE WORKPLACE CULTURE
No formal dress code or managers hidden behind closed doors - WORK LIFE BALANCE
Flexible workings hours and an option to work from home allow you to adjust the work to your lifestyle! - INTERNAL CAREER OPPORTUNITIES
Change or advance your career within Aon. Almost half of our senior specialist started in junior roles at Aon - DEVELOPMENT OPPORTUNITIES
A wide range of internal and external courses available, including courses for 8 different languages - WELLBEING AWARENESS
Benefits focused on your welfare, lots of social events and time set aside for charity