Romanian Speaking Customer Support Specialist

• providing excellent customer service (supporting Romanian clients)
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• accepting transaction orders by phone
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departmets

• higher education, preferably in Finance (might be IV or V year student)
• Romanian language - native or proficiency level required
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office

Additional (would be an advantage)

• knowledge of financial markets and XTB's core business
• previous experience in a customer service role

• full-time employment agreement
• great learning opportunity in cooperation with multinational units of the company
• work in internationally known company with a well-recognized brand
• young, professional, dynamic team and multinational environment

To apply for this position please send us CV in English language only.