Sales and Customer Support Agent Chinese Market

Working Hours: 8 with 30 minutes break for lunch

Starting hours: no later than 5 am CET due to time difference

• Onboard customer in our free trial program
• Advise customers during trial and guarantee excellent experience.
• Switch customers from free trial period to paying packages.
• Interact with our customers through email, phone, chat, forum and social media.
• Troubleshooting and resolving customers issues

• Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
• Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
• Access to free espresso and chillout room
• Attractive remuneration package
• Free English, German nd Polish lessons for all employees
• A strong integration/training plan to allow you to perform quickly
• Relocation, referral and integration programs
• An everyday challenge around a simple question: how to go faster and be better?

• Ability to manage sales cycles in the Enterprise market, with a track record of success.
• Software or online application sales experience.
• Strong sales skills.
• Passionate about web based software.
• Excellent organizational, written and oral communication skills.
• Experience in Sales or Customer Support: 1-3 year minimum.
• Excellent/Native Mandarin Chinese
• Ideally knowledge of CRM software (ideally SalesForce).
• SaaS experience is a plus, but not necessary.
• A passion for troubleshooting and the ability to learn the product inside out.

• Basic knowledge of MySQL