Sales Manager (j.angielski)

Requirements:

• At least 6 months telephone business development/ customer service experience (preferred in English)
• Excellent English skills (verbal and written)
• Able to demonstrate excellent customer service and business development, impersonal and communication skills, and adopt an enthusiastic approach when speaking to new clients
• Experience in operating a goal-oriented environment  and having motivation not only by meeting, but also exceeding regular performance targets
• Having a good working knowledge of, and active interest in financial markets
• Educated to Degree level
• Literacy in MS Office
• Showing initiative in identifying problems and posing solutions with logical and analytical approach
• Bing able to work in a professional and organized manner that’s befitting of  a regulated product environment
• Displays drive and tenacity in achieving goals
• Has a challenging mindset, using training and experience to identify the need for change/improvement
• Strong time-management skills
• Able to cope well under pressure  and quickly to a fast-paced environment

Responsibilities:

• The role will consist of two parts. The main component will see the successful candidate make outbound telephone calls to prospects that have opened an IG demo account. Through appropriate questioning, you will be expected to gain a better understanding of the prospect’s needs and requirements and help to facilitate that next step of becoming a full, live account holder. To do this, you will need to have a comprehensive understanding of IG’s products and trading platforms (provided through a programme of internal training), and remain informed of ongoing financial market events. The second aspect of the role requires you to assist clients with the account opening process, providing support via both telephone and email. Due to the nature of the product suite provided by IG, you will not be asked to do any cold-calling
• You will be accountable for applications from English speaking countries and will also handle overflow of other new business tasks including cross selling other IG products

• Providing front-line support to our demo clients; will predominantly consist of answering queries and educating them about the product offering - this may be achieved within one telephone conversation but realistically, you’ll be handling a demo client for a period of up to 2 weeks
• Following adoption of company business development techniques, open questions will be used to better understand the client’s needs and previous experience - should the client have an objection (i.e. something’s holding them back from taking that next step), you will be expected to troubleshoot that objection and provide the client with a solution
• Coordinating with the Account Opening and Compliance departments to ensure that pending applications are activated in accordance with in-house procedures and local regulatory requirements
• There will be a minimum expectation for outbound dials and time spent on the telephone, and key performance metrics will revolve around (a) demo to live account, and (b) pending to active account conversion rates; and (c) size of initial deposits

We offer:

• A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
• Participation in interesting and challenging projects in global structures
• Opportunity to develop and broaden skills
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere