Summary:
The Salesforce Administrator will be responsible for the proactive planning, implementation, and support of our global CRM System. This position is also responsible for ensuring that Salesforce is being fully utilized to meet corporate objectives. This individual will support the system and will provide best practices and recommendations to management for integration and application development, deployment, and iterative refinement.
The ideal candidate will possess strong technical skills that can be applied to Salesforce and other applications or processes that interact with the system. This person is a self-starter who is passionate for support and learning. Candidate will have the ability to redesign and implement better solutions to provide a positive impact across the organization. This person will also work with the Delivery Teams in formulating and documenting user stories for new products, enhancements, and custom development that will drive continuous improvements. The goals are to provide efficiency, accuracy and automation in our processes that will ultimately help drive more revenue
- Maintain thorough knowledge of Salesforce and systems including best practices and processes that are run through Salesforce as we grow our user base
- Experience with Sales Cloud (Lightning) or Sales Operations/Support team (is a plus)
- Utilize Salesforce abilities to meet the CRM objectives and needs of all departments in a global organization
- Research and recommend innovative and automated approaches, identifying those that leverage our resources and provide economies of scale
- Maintain high standards of excellence for business critical processes and systems
- Provide training including; team members and business users, generating internal documentation for processes, policies, application configurations
- Work closely with JIRA, Service Desk and team members to provide timely, efficient and professional support. Able to identify, troubleshoot, diagnose, and resolve technical problems
- Evaluate and test new Salesforce releases and apps; owning and managing plans for their implementation
- Maintain operational integrity of production systems. All system changes are documented and deployed as prescribed by the Change Management process and corporate security programs
- Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business
- Evaluate and recommend policies and procedures
- Manage various projects as directed
- Maintenance including but not limited to:
- Configurational changes
- User access
- Bulk data quality
- Continuous improvement via self-learning, training, conferences, and certifications to stay abreast of technology advancements
- Minimum 2 years’ experience with Salesforce Administration, Admin Certification is a plus
- Minimum 2 years’ experience in a customer support role
- Ability to effectively prioritize and execute tasks in a high-pressure and ever changing environment and must be able to manage multiple requests at the same time
- Good understanding of relational databases and data integration tools, not limited to Dataloader and Workbench
- Substantial familiarity with configurational salesforce, apex familiarity is a plus, but not essential
- Excellent critical thinking, problem solving, and analytical skills with a keen attention to detail
- Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people
- Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs
- Self-starter having the ability to work with minimal direct supervision, taking ownership and being proactive is a must
- Ability to learn quickly and be comfortable asking questions and seeking answers
- Strong team player, ability to lead peers in accomplishment of common goals
- Ability to interact with business users and translate business needs into solutions
- Agile project methodology, CICD/DX/GIT experience is a plus
If it sounds interesting to you, do not hesitate to apply as it might be a perfect match for you!
ABOUT NIELSEN
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