For our Client, we are looking for talented individuals for the positions of:
Senior Customer Data Administrator with French or German
województwo: mazowieckie
RESPONSIBILITIES:
- master Data (requesting creation or change from RDA)
- order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
- cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions
- all incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII)
- monitoring the activity through a regular check : open order book/allocation file/ daily reports
- capturing and documenting in CRM tool any identified customer specificities
- logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible
- issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams
- standard returns management
- standard Service & Repair management
- Serve as a key contact to clean-up SAP data/transaction (work close with FO)
- Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support
KNOWLEDGE/EDUCATION
- Bachelor Education
- Very good English and very good French or German (must have)
- Any other language of one/two of the concerned countries spoken and written
- System minded: MS package/CRM/ SAP / CISCO IPT/CRM and FSCM (will be an asset)
- Good knowledge of healthcare system (concerned country(s)) (will be an asset)
- Excellent knowledge of Client products, processes, organization, tools quality & ethical standards – either demonstrated or ability to learn fast
- Good communication skills (telephone & e- mail)
- Proactive personality
- Solution Minded & Customer Focused
- Team player & Flexible, but able to work independently
- Ability to cope with stressful situation
- Good judgment capabilities
- Eager to get top quality (error management)
- Comfortable with strict processes
- Experience of working in multicultural environment (will be an asset)
CLIENT OFFERS
- Participation in the start-up Customer Service Center
- Interesting tasks and growth opportunities in a motivating work environment
- Wide portfolio of professional trainings and individual development plan for each employee
- Attractive salary
- Medical care and individual insurance
If you are interested in the offer, please send your application:
Please, include the clause on processing the personal data as well.
Please add the following clause: ‘I hereby’ my consent to process my personal data and enter it into your database HRK SA based in Warsaw, pl. Bank 2 in order to present my offer of employment, in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item. 926 with amendments) Allow to messaging, I have the right to inspect contents of my data and correcting them.