Senior Customer Satisfaction Specialist (German )

Requirements:

• Excellent communication (written and oral) in German is a must
• Good knowledge of English
• Highly developed communication and interpersonal skills
• Positive phone presence is essential
• Customer service focused, communicative and open person who will present company in a positive, friendly and polite manner by demonstrating empathy and professionalism in interpersonal contact
• Strong research and information analysis approach required with a high level of attention to detail
• Experience in working in a customer service, customer support or similar department would be an asset
• Open-minded and proactive with a high level of energy and motivation
• Ability to work effectively as an individual and as a part of a team in a global organization
• Bachelor degree

Responsibilities:

• Conduct customer satisfaction surveys via phone and other electronic means (measurement for customer loyalty and satisfaction)
• Become an expert in surveys and customer feedback and a trusted advisor to our customers
• Ensure a good image of the company and maintain relations with customers
• Work closely with other teams and internal departments to achieve customer happiness
• Provide explanations in relation to customer complaints
• Manage internal databases of files to ensure we maintain up-to-date and consistent records
• Work with the CRM system (verification and completing clients data)
• Manage information flow using internal systems and processes in place
• Prepare, analyze and distribute agreed reports and/or on demand

We offer:

• Interesting and stable job in multinational company
• Participation in improvement projects
• Friendly work environment
• Open and friendly organizational culture
• Opportunity for interesting development path within accounting and taxes
• Benefit package
• Professional trainings