Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.
Our client is a global medical company that puts employees as well as patients in focus of attention, is looking for an experienced Senior Customer Service Specialist, experience in service field will be a highly appreciated.
Senior Customer Service Specialist
Location: Wrocław
The Role:
- Collect and analyze data from databases to facilitate KPI reporting for Services department,
- Guide definition of Service process, their implementation and maintenance,
- Collect, consolidates and analyzes feedback from internal customers to deduce improvement actions increasing effectiveness of Service procedures,
- Participate in Service projects following best practice project management standards,
- Guide operational Service teams on adoption of best practice Service system usage,
- Closely work with IT departments to represent and translate Service business needs into IT requirements,
- Gives proactive feedback to colleagues and team/management.
Requirements:
- Operational working experience in Service department (Technical and/or Customer Support).
- Working experience with either Service Management, ERP or CRM software systems (e.g.SAP, SFDC).
- Organized and diligent working style following a structured approach to problem solving.
- Technical and/or scientific degree/education in service, science or general business administration.
- Solid working experience to analyse data from ERP or CRM system
- Very good English language skills both written and spoken.
