This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required.
The main accountabilities for our Senior Desktop Analyst are:
- Delivering the technical and service desk tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
- Meeting various Quality KPIs
- Strict adherance to standard technical processes/practices followed for the corresponding services;
- Ability to understand/follow standard ITIL processes as per the scope of corresponding service;
- Must get each piece of work peer-reviewed/QA’ed thoroughly before the actual delivery;
- Ability to perform peer-reviews for other junior members/new starters within the team in absence of primary peer-reviewer;
- Learning upcoming technologies that could be used going forward for day-to-day delivery (as per the latest trends).
- Ability to work on 24/7 shift pattern set up
Candidate’s profile
- Good communication skills
- Excellent verbal and written English and Swedish
- Ability to work with minimum of supervision
- Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues;
- Client focused in the delivery of service, with good client facing skills
- Experience with Windows environments, including Windows 7 & 10, MS Office and Active Directory
- Working knowledge of LAN, WLAN & WAN networks
- General knowledge of Virtual Private Networks
- General knowledge of Citrix environment would be an asset
- Should have good exposure to ITIL processes, ITIL certificate – good to have
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Capgemini is one of leading global companies offering consulting and IT technologies.
The Cloud is fashionable – everyone’s talking about it, many use it, but only few know what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment, we use a number of foreign languages.
