In this function, you will be able to gain experience in a customer-facing position and develop your skills in domains like accounting, conflict management and intercultural communication. You will be working on an innovative system through which you will respond to customer inquiries both by phone and by email. You will also have a great opportunity to participate in interesting projects aiming to improve our processes, which will help you to grow your career.
The main activities in the position of Sr Process Executive AR Customer Service involve:
- Daily customer contact through email, phone and cases with the objective to address customer inquiries in regards to invoicing and contract management
- Processing payments
- Updating customer data to ensure the accuracy of internal records
- Ensuring an effective communication within internal departments
- Handling issues and following the designated escalation path
- Managing customer escalations
- Prior experience of B2B customer service desk would be an asset
- Fluency in English
- Additional language: Spanish or Italian (min.B2)
- Minimum BA degree
- Proficient user of the MS Office package, Google sheets
- Attention to details, proactive approach, interpersonal skills
- Good written and oral communication etiquette
- Time management skills and ability to multitask
- Experience in a BPO area would be a plus
- Opportunity to work in a rapidly growing organization operating on an international market
- Friendly and inspiring work atmosphere
- Competitive salary
- Referral programs
- Cafeteria Benefits
- Fruit and Beverages
- Convenient working hours
- Training and development opportunities
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.