Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
- Responsibility of Senior Technical Services Manager is to provide Infrastructure and Service Management (3rd Line Data Centre and End User Computing areas) services according to ITIL processes:
- Incident management
- Change Management (Standard Changes / RfSs)
- Asset Management
- Service Level Management
- Continuous Service Improvement
- The role holder manages and directs teams in the planning, development and maintenance of information systems infrastructure, including long range planning and budgeting.
Leadership
- Manages and directs operations team to achieve business targets
- Leads and implements high performance culture in their teams
- Identifies and develops people with management potential
- Ensures Talent and Resource Management processes are properly executed in their areas
Account Management
- Manages SLA performance and customer expectations for excellent delivery
- Being in charge of accurate billing of services to their customers as well as keeping financial control of their operations
- Conducts monthly operational reviews and quarterly business reviews with the relevant stakeholders and keeps the Statement of Work (SOW) up to date
- Assesses risks and defines mitigation actions according to the risk management process in order to ensure business continuity
- Acts as a final point of escalation for their accounts
- Builds strong relationship with both account teams and customers
- Proactively seeks for improvement of service support standards & practices “CSIP”
- Ensures team follows standard operating procedures for all operational functions
- Assists in developing or updating standard operating procedures for all business operational activities
Capability development and strategic planning
- Develops and recommends strategic and tactical plans for the delivery of technical services
- Drives initiatives in the management team and organizationally that contribute to long-term operational excellence
- Leads local and global projects that increase the maturity of the operations
- Supports in pre-sales activities, including service modelling for MIS tenders
- Cooperates with RIM Services/Tower Managers for continuous improvements or cross-services delivery
- Drives building, transforming and adapting the department in terms of continuous improvement
Skills & Qualifications
- Excellent English and German speaker
- Previous experience in a managerial role - at least 7 years of managerial position, preferably in IT Infrastructure Area
- Adequate knowledge of organizational effectiveness and operations management
- Previous experience in technical aspects of the infrastructure related Service at least in one of the following areas:
- Microsoft Active Directory and Microsoft Security Model
- Server Management (UNIX/Linux/Wintel)
- Networking Protocols and/or Hardware
- Databases (My SQL, MS SQL, Oracle, etc.)
- Virtualization Technologies (Citrix, etc.)
- Enterprise Management (SCCM, SCOM, etc.)
- Storage (Fujitsu, IBM, Hitachi, NetApp, etc.)
- Previous experience or possessing big potential in finance, commercials and negotiations
- Excellent interpersonal and operational skills
- Excellent people management skills
- Excellent operational & strategic business acumen
- Logical and Analytical approach
- Extensive knowledge of the ITIL Service Support standards & practices
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
Leadership
- Manages and directs operations team to achieve business targets
- Leads and implements high performance culture in their teams
- Identifies and develops people with management potential
- Ensures Talent and Resource Management processes are properly executed in their areas
Account Management
- Manages SLA performance and customer expectations for excellent delivery
- Being in charge of accurate billing of services to their customers as well as keeping financial control of their operations
- Conducts monthly operational reviews and quarterly business reviews with the relevant stakeholders and keeps the Statement of Work (SOW) up to date
- Assesses risks and defines mitigation actions according to the risk management process in order to ensure business continuity
- Acts as a final point of escalation for their accounts
- Builds strong relationship with both account teams and customers
- Proactively seeks for improvement of service support standards & practices “CSIP”
- Ensures team follows standard operating procedures for all operational functions
- Assists in developing or updating standard operating procedures for all business operational activities
Capability development and strategic planning
- Develops and recommends strategic and tactical plans for the delivery of technical services
- Drives initiatives in the management team and organizationally that contribute to long-term operational excellence
- Leads local and global projects that increase the maturity of the operations
- Supports in pre-sales activities, including service modelling for MIS tenders
- Cooperates with RIM Services/Tower Managers for continuous improvements or cross-services delivery
- Drives building, transforming and adapting the department in terms of continuous improvement
Skills & Qualifications
- Excellent English and German speaker
- Previous experience in a managerial role - at least 7 years of managerial position, preferably in IT Infrastructure Area
- Adequate knowledge of organizational effectiveness and operations management
- Previous experience in technical aspects of the infrastructure related Service at least in one of the following areas:
- Microsoft Active Directory and Microsoft Security Model
- Server Management (UNIX/Linux/Wintel)
- Networking Protocols and/or Hardware
- Databases (My SQL, MS SQL, Oracle, etc.)
- Virtualization Technologies (Citrix, etc.)
- Enterprise Management (SCCM, SCOM, etc.)
- Storage (Fujitsu, IBM, Hitachi, NetApp, etc.)
- Previous experience or possessing big potential in finance, commercials and negotiations
- Excellent interpersonal and operational skills
- Excellent people management skills
- Excellent operational & strategic business acumen
- Logical and Analytical approach
- Extensive knowledge of the ITIL Service Support standards & practices
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.