Senior Technical Support Specialist (with French)
Miejsce pracy: Wrocław
Nr ref.: JO-1508-315362
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for: Senior Technical Support Specialist (with French)
Job responsibilities:
- Maintaining professional multilingual correspondence with clients and keep up-to-date with new product offerings;
- Technical support for client’s resellers;
- Verifying client’s identity, creating cases in the incident management system and resolving technical issues;
- Recording the customer’s inquiry and initiating the escalation process.
Job requirements:
- Fluent French;
- Good English;
- At least 3 years of experience in similar position;
- Knowledge of incident management systems;
- Experience with configure, operate and troubleshoot Windows, Macintosh and Linux systems;
- Able to configure and troubleshoot computer and networking hardware;
- Understanding of terminology and concepts, including but not limited to: POP3/IMAP, Exchange, BES, ActiveSync, FTP, RDP, VPNs.
Our Client offers:
- Competitive salary;
- Benefits package (Multisport card, private medical care, life insurance);
- Relocate package;
- Working in international environment.