Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, HR, procurement, customer care and marketing services. BPO employs over 2600 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Service Specialist English and French Speaker
Place of work: Kraków
Ref. no Praca/SSpec/Eng&Fr/KRK
Position purpose
Are you process oriented with focus on customer service?
- As a Service Specialist you will have the possibility to widen your business and technical knowledge on applications offered to our customers.
- The role involves resolution of support issues as well as execution of services to assist internal and external stakeholders. You act as the main interface and communication channel during the complete incident and service request life cycles.
- You will be the backup of the Support Team in Poland which consists of 2 motivated and skilled persons who provide 1st and 2nd line support.
- You will be working mainly with customers in the US and South America covering their local business hours.
Job description
- Provide support for customer Single Point of Contacts (SPOC)
- Phone support
- Be part of main release projects as the application responsible of the team
- Lead customers in using efficiently all functionalities of applications
- Monitor documents flow and other key events for proactive incident management
- Work with continuous improvements of internal processes, routines and the development of new services for our customers
Candidate's profile:
- Fluency French is a must
- Good knowledge of English
- IT/customer service-related experience would be a great asset
- Client and value adding mind-set
- Open-minded and positive
- Analytical and structured
- Strong communication skills with focus on quality and time
- Ability to take own initiatives and to think outside the box
- Internationally driven
- Results oriented
- Ability to update and train others on new skills and procedures and provide lead work direction
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
