About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
The Supplier Service Management team is part of Operations which includes all teams that interact with our customers in daily operational work. Our team consists of motivated and skilled persons that focus on our supplier network with supplier related services such as supplier activations, supplier integrations, catalogue improvement projects and ad-hoc requests related to on-going operations.
Position purpose
As a Supplier Activation Specialist you will work with one of the core services at Capgemini Procurement Services – on boarding suppliers to our customer’s e-procurement solutions. A Supplier Activation Specialist is the main interface to the suppliers and responsible of the activation process, i.e. small projects with a lead time from three weeks to two months. The role also includes some pre-sales activities and issue resolution of current connections to some extent.
Main accountabilities
- Lead Supplier Activation projects following standard processes
- Train suppliers in the tools and applications included in Procurement platform
- Requests from activated suppliers in our supplier network
- Participate in supplier summits and start-up meetings with buyers and suppliers
- Lead quality improvement projects towards customer
- Work with continuous improvements of internal processes and routines
Requirements
- Proficiency in English and Norwegian is a must
Min. 1 year of experience in Customer Service (Help Desk, Technical Service Desk roles preferred)
- Client and value adding mindset
- Strong analytical skills and a structured way of working
- Very good knowledge of Ms Excel & XML as an asset
- Ability to take own initiatives and be the driving force within supplier activations
- Open mind and positive attitude
- Good communicative and presentation skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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