Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software
Key tasks:
- Remote investigation, resolution and escalation of all Incidents affecting the users' desktop
- Ability to diagnose and resolve software issues
- Liaise with third-level support groups when additional support/advice/escalation is required
- Support the management of Major Incidents
- Work closely with Global Service Desks to continuously improve/promote L1 resolution
- Support all ITIL processes, in particular the Incident and Problem processes
Bachelor's degree or equivalent work experience.
- In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
- Excellent verbal and written communication skills.
- Fluent written / spoken English. One of the following additional languages welcome: German, French, Italian.
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
- Demonstrate a high level of customer focus and empathy.
- Proven extensive experience of supporting an end user environment.
- Strong Teamwork and communication / information sharing.
- Attention to detail and proactive management.
- Strong situational analysis and decision making abilities.
- ITIL v3 foundation.
- Enjoys to provide remote support by phone.
Project is committed to utilizing the most sophisticated technology, offering innovative products and providing high quality services to our clients. To facilitate this we are focused on hiring the best talent and to provide a strong platform to help our employees develop and build exciting careers.
Our Wroclaw Center of Excellence (CoE) is committed to utilizing the most sophisticated technology, offering innovative products and providing high quality services to our clients. To facilitate this we are focused on hiring the best talent and to provide a strong platform to help our employees develop and build exciting careers.
A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software.