Onsite IT Support Specialist

Language Requirements: Fluent in Czech and English
Employment Type: Full-time
Reports To: IT Operations Manager / Team Lead

We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment.

• Core IT Support:
  • Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software.
  • Perform break-fix troubleshooting and provide end-user support.
  • Build and configure systems using standard client images (e.g., eCore).
  • Provide full onsite technical support, ensuring a positive user experience.
  • Replace and coordinate repair of user hardware.
  • Manage telecom services, including client phone numbers (e.g., Vodafone).
  • Assist with equipment ordering and general IT support desk administration.
  • Maintain organized and clean workspaces and equipment areas.
• ServiceNow & Asset Management:
  • Manage and resolve tickets in ServiceNow within defined SLAs.
  • Utilize ServiceNow for incident, problem, and change management.
  • Maintain accurate documentation and ticket updates.
  • Forecast hardware needs and manage IT inventory accordingly.
  • Order hardware and supplies based on forecast and business requirements.
  • Maintain and update asset records in asset management systems.
• Audio-Visual (AV) Support:
  • Provide support for corporate AV and video conferencing systems.
  • Conduct preventive maintenance or coordinate with AV vendors.
  • Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured.
• Collaboration & Additional Duties:
  • Collaborate with stakeholders on special projects as assigned.
  • Support the team with additional tasks as directed by the operations manager or team lead.

• Proven experience in IT support roles, preferably in a corporate environment.
• Hands-on experience with ServiceNow and IT asset management.
• Strong troubleshooting and problem-solving skills.
• Familiarity with AV systems and conferencing tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000+ associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.