Support Specialist - German-speaking

Job description

• Be a passionate advocate for our clients while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.

Requirements

• Fluency in German
• Good English (B1/B2)
• Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
• A bachelor's degree or college experience preferred.

We offer

• Base compensation + performance bonus
• Private medical (covered by the company)
• Uber credits (monthly allowance to spend on food delivery and rides)
• Catered lunches and onsite snacks and drinks
• Additional training and courses (clear career path)
• Team building activities, company events
• Relocation package (if you need to relocate to poland for this role)
• Friendly atmosphere, casual dress code