Two-Up Digital, a leading digital agency in online gaming, has an opening for a Support Technician role in Kraków to join Support Team.
Support Team is responsible for analyzing, assisting and troubleshooting client requests.
Support Team is also proactively monitoring all company systems and products via various monitoring tools, such as Zabbix, to be able to quickly notify Ops and Development teams should a failure occur.
We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.
All Support Technician positions are either day or night shifts - determined up front. Both day and night shifts are on a shift rotation schedule.
We are currently looking for individuals interested in night shifts.
- Basic knowledge of web technologies such as HTML
- Excellent written and verbal English skills
- Excellent attention to detail
- High communication and interpersonal skills
- Ability to work a flexible work schedule as needed
- Monitoring company systems and products using monitoring tools such as Zabbix and Jenkins
- Logging client requests using ticketing systems such as JIRA
- Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
- Supporting clients with reported issues
- Formulating resolution reportsNice To Have
- Experience in working with monitoring systems such as Zabbix
- Experience in working with Wordpress CMS
- Experience in Linux operating systems
- Experience in working with Jira and Confluence or similar bug tracking system
- Proficient with MS Excel functions and macros
- Additional information
- Health Care and Multisport
- Fruity Mondays, delicious coffee and cakes to make your day better
- Table Soccer and Game console
- Place for your bike
- Beer and pizza integrations once a month
- Office in a convenient place- Rynek Główny 6, 31-042 Kraków
- Company library
- Startup atmosphere
- Employee referral program
TWO-UP DIGITAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Two-Up Digital is a vibrant full-service digital design and development agency. We specialise in the betting & gaming and entertainment industries. Our two founders, Robbie Morris and Martyn Miller, have amassed more than 30 years experience in the sector working with or for many household names such as Ladbrokes, Coral, William Hill, Betfair, Racing Post and ITV. Based in Shoreditch, the creative heartbeat of London, we nurture talent and value passionate, ambitious people. Openness and trust in a collegiate and flexible way of working is a cornerstone of our business but the bottom line is we never miss deadlines. We believe success stems from understanding people and their objectives, utilising our experience and knowledge to challenge views to ensure the finest deliverable.